optik Privacy Policy

This page describes what we collect when you use optik and how we keep that data protected. We believe transparency about data handling builds trust between our platform and the users who engage with our live-dealer tables, sportsbook, and mobile experience.

Our services are available only where local law permits. When you open an account on optik, you agree to the terms outlined here. We process your information according to data-protection principles that prioritize your security and privacy across all our operations.

What we collect on optik

We collect personal data in several categories. When you register with optik, we ask for your name, email address, phone number, and date of birth. We also request your residential address and government-issued identification to verify your account through our Know Your Customer (KYC) process. This verification is required under local gaming regulations and helps us prevent fraud and money laundering.

Beyond identity data, we collect transaction records. When you deposit via DANAe-wallet, mobile banking, local payment, or bank transfer, we record the amount, timestamp, and payment method. We also log your withdrawal requests, including the bank account or e-wallet destination and the review status. Game activity—your bets, wins, and account balance—is tracked in our database to ensure accurate payouts and to detect irregular patterns.

We collect technical data as well. This includes your IP address, device type, browser type, and operating system. If you use the optik mobile app, we may collect location data (with your consent) to optimize streaming quality during live-dealer sessions. We use cookies and similar tracking technologies to remember your preferences, language settings, and login state across sessions.

How we use your data

We use your personal information primarily to operate optik and process your transactions. Your account details enable us to manage deposits, withdrawals, and game access. Your identification data fulfills regulatory obligations in jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

Game and transaction data helps us maintain fair play. We analyze betting patterns to detect fraud, collusion, and bonus abuse. Technical data and cookies improve your experience on optik—we use them to load live blackjack, roulette, and baccarat streams faster, to reduce buffering on low-bandwidth connections, and to personalize which games appear in your account dashboard.

We may also contact you via email or SMS to notify you of account security changes, password resets, two-factor authentication prompts, or withdrawal holds pending verification. During major football tournaments—such as Liga 1, Piala Indonesia, or Piala AFF—we may send promotional messages about sportsbook markets if you have opted in to communications.

Third-party processors and data sharing

We do not sell your data to advertisers or brokers. However, we share it with trusted processors who provide essential services. Our payment processors handle online payment, e-wallet, mobile banking, and bank-transfer verification. Our identity-verification partner (a KYC specialist) confirms your documents. Our hosting provider (located outside Indonesia) stores encrypted copies of your account data for redundancy and disaster recovery.

We may disclose data to law enforcement or gambling regulators if required by court order or applicable law. We also share minimal data with our live-studio partners to enable HD blackjack, roulette, and Dragon Tiger broadcasts—they receive only your username and session ID, not your personal identity or financial details.

Your rights on optik

You have the right to access, correct, and delete your personal data. You can request a copy of all information we hold about you by contacting our support team. You can also update your name, email, or phone number directly in your optik account settings. If you request account closure, we will delete most personal data within 30 days, except transaction records we are legally required to retain for five years.

You may withdraw consent for non-essential cookies at any time through your browser settings or our cookie preference panel. You can opt out of promotional emails by clicking the unsubscribe link in any message from optik. However, we will continue to send transactional and security notifications regardless of your marketing preferences, as these are necessary for account integrity.

Data security and retention

We encrypt all data in transit using TLS 1.2 or higher. Your password is hashed using industry-standard algorithms and never stored in plain text. Our servers use firewalls, intrusion detection, and regular security audits. We conduct annual penetration testing and maintain incident-response protocols.

We retain account data for the duration of your membership and for five years thereafter, as required by Indonesian gaming and anti-money laundering laws. Transaction records are archived but not actively accessible after one year. Technical logs (IP address, device info) are purged after 90 days unless they are part of an active fraud investigation.

Cookies and tracking

We use cookies to store your session token (so you stay logged into optik after closing your browser), your language preference, and your game-history filter. These are essential and cannot be disabled. We also place optional analytics cookies to understand which pages users visit most, which payment methods are preferred, and whether promotions around Idul Fitri, Idul Adha, or other holidays drive engagement. You can refuse these via our cookie banner.

Contact optik

If you have questions about how optik handles your data, how to exercise your rights, or if you believe your data has been misused, please contact our Data Protection Officer at [email protected]We aim to respond within 14 days. You may also lodge a complaint with Indonesia's data-protection authority if you believe we have violated applicable regulations.